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Return Policy

Returns are only accepted if you received the damaged product. All damages must be reported within 24-48 hours of receiving your package. Please contact us at (786) 327 – 6477 immediately or write to us at info@ibgamerica.com .

If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. Please do not attempt to install the part as this will void any replacement options or claims. Product(s) must be in the condition in which you received them and in the original packaging (please do not assemble, install, or modify the product in any way).

The few exceptions for items that cannot be returned include:
• Any product that was used or fully/partially installed is non-returnable.
• Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order).
• Products that are marked with discount are "Non-Returnable" (clearly indicated on the product page before placing your order).
• We do not return if the client made a mistake choosing the products.

Please contact us for more information at (786) 327 – 6477 or write to us at info@ibgamerica.com . Our qualified team will help you!